Terms and Conditions

Last Updated: [Insert Date]

Welcome to Lione Train Model Shop (“we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website lionetrainmodel.com and all purchases made through our platform. By accessing our site or making a purchase, you agree to be bound by these terms.

1. General Information

Lione Train Model Shop specializes in premium model railroading products for enthusiasts worldwide, including:

• Couplers & Wheelsets
• European Model Trains
• G Gauge and O Gauge Model Trains
• Locomotives and Rolling Stock
• Model Scenery and Layout Accessories
• Specialty items like Decals and Holiday Themed products

2. User Obligations and Responsibilities

2.1 Account Registration

When creating an account, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use

2.2 Acceptable Use

You agree not to:

• Use our site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, specifications, and pricing. However, minor variations may occur in:

• Color representation due to monitor differences
• Product packaging (regional variations may apply)
• Scale model details (within manufacturing tolerances)

3.2 Specialty Items

Certain products have specific conditions:

• Pre-Order Items: Estimated delivery dates are provided but not guaranteed
• Decals: Due to their adhesive nature, these are non-returnable
• Holiday Themed Items: Seasonal products purchased within 7 days of the holiday are non-returnable

4. Order and Payment Terms

4.1 Order Process

Your order represents an offer to purchase which we accept by sending an order confirmation. We reserve the right to:

• Reject orders for any reason
• Limit quantities purchased
• Correct pricing errors (even after confirmation)

4.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at time of order. For pre-orders, payment is processed when the item ships.

4.3 Shipping Information

Processing Time: 1-2 business days (excluding weekends/holidays)

Shipping Options:

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days)
• Free Shipping: Orders over $50 via EMS (15-25 business days)

International Notes:

• Customers are responsible for any customs fees
• Delivery times may vary due to customs processing
• Trackable shipping is recommended

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most items when:

• Item is in original, unused condition with all packaging
• Original proof of purchase is provided
• Item is not part of our non-returnable exceptions

5.2 Non-Returnable Items

• Pre-Order items
• Decals
• Holiday Themed items purchased within 7 days of the holiday
• Opened or used Model Railroading Tools

5.3 Return Process

1. Contact us within 15 days at [email protected]
2. We’ll provide a Return Merchandise Authorization (RMA) number
3. Package item securely in original packaging
4. Ship to our Jersey City facility using a trackable method

5.4 Refund Processing

• Refunds processed within 3-5 business days of receiving return
• Issued to original payment method
• Shipping costs non-refundable (unless our error)

6. Intellectual Property

All content on our site, including:

• Product designs
• Photography
• Descriptive text
• Logos and branding

are the property of Lione Train Model Shop or our licensors and protected by intellectual property laws. Unauthorized use is prohibited.

7. Liability Limitations

7.1 Product Use

Model railroading products are intended for hobby use by persons aged 14+. We’re not liable for:

• Modifications made to products
• Improper use or installation
• Any consequential damages from product use

7.2 Website Use

We strive to maintain uninterrupted service but are not liable for:

• Temporary unavailability
• Technical issues beyond our control
• Any indirect damages from site use

7.3 Maximum Liability

Our maximum liability for any claim related to our products or services is limited to the purchase price of the item in question.

8. Governing Law

These Terms are governed by the laws of New Jersey, USA. Any disputes shall be resolved in the courts of Jersey City.

9. Changes to Terms

We may update these Terms periodically. Continued use after changes constitutes acceptance. We’ll notify users of significant changes via email or site notice.

10. Contact Information

For questions about these Terms or any order:

Lione Train Model Shop
3758 Central Avenue
Jersey City, US 07304
Email: [email protected]