Privacy Policy

Last Updated: [Insert Date]

Welcome to Lione Train Model Shop (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lionetrainmodel.com or make purchases from our global community of model railroad enthusiasts.

1. Information We Collect

We collect the following types of information to provide and improve our services:

  • Personal Identification Information: Name, email address, shipping address, phone number, and payment details when you make a purchase of our Couplers & Wheelsets, European Model Trains, G Gauge sets, or other products.
  • Transaction Information: Details about purchases of Locomotives, Rolling Stock, Track and Accessories, including payment method and order history.
  • Technical Data: IP address, browser type, device information, and operating system.
  • Usage Data: Pages visited, time spent on site, and interaction with our Model Railroading Tools or Layout Accessories sections.
  • Communication Data: Emails or messages sent to [email protected] regarding Pre-Orders or other inquiries.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders for N Scale, O Gauge, and other model trains
  • Provide customer support for your Model Scenery or Layout Accessories purchases
  • Improve our website experience for collectors and beginners alike
  • Send order confirmations and shipping updates (including for Pre-Order items)
  • Prevent fraud and enhance payment security, especially for high-value European Model Trains purchases
  • Comply with legal obligations related to international shipping

3. Data Sharing and Disclosure

We may share your information with:

  • Payment Processors: To securely process credit card and PayPal transactions
  • Shipping Providers: To deliver your Couplers and Wheelsets, Decals, or Holiday Themed items worldwide
  • Legal Authorities: When required by law or to protect our rights
  • Service Providers: Companies that help us operate our website (with strict confidentiality agreements)

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

We implement robust security measures to protect your information:

  • 256-bit SSL encryption for all transactions (PCI-DSS compliant)
  • Secure tokenization for recurring Pre-Order payments
  • We never store full credit card details on our servers
  • Regular security audits of our systems

Data is stored on secure servers, with international orders processed through our Jersey City, US location (3758 Central Avenue, 07304).

5. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate information
  • Request deletion of your data (subject to legal requirements)
  • Object to certain processing activities
  • Withdraw consent for marketing communications

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences when browsing our Model Railroading Tools or Power and Command Control sections
  • Analyze website traffic to improve the shopping experience
  • Provide personalized recommendations for Locomotives and Rolling Stock

You can control cookies through your browser settings, though this may affect website functionality.

7. International Data Transfers

As we serve customers globally (excluding some remote areas in Asia), your data may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for these transfers.

8. Children’s Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children without parental consent.

9. Changes to This Policy

We may update this policy periodically. The “Last Updated” date at the top indicates when revisions were made.

10. Contact Us

For privacy-related questions or concerns, contact our team of model railroading enthusiasts at:

Lione Train Model Shop
3758 Central Avenue
Jersey City, US 07304
Email: [email protected]

Thank you for trusting Lione Train Model Shop with your model railroading needs. All aboard for secure shopping and happy railroading!